THIS IS HOW WE TAKE CARE OF YOUR E-MAIL ACCOUNT.
The old and trusted info-account is used by all companies. Anyone can easily reach you when they need information, or when they feel like commenting on an issue. Receiving such communication in your general inbox buys you time. You can simply reply when it suits you, without having to prepare for direct follow-up questions.
This might seem like an advantage, but it has its pitfalls. Depending on your company the amount of e-mails can be high, which makes it hard to reply in time. We call this the pile-up problem. Not for our Quippers, though. They reply or forward within a set period of time, and monitor your inbox during the hours you want them to.